Frequently Asked Questions
Brand and Products
-
What makes Perfora different from other brands in the market?
-
How often should I replace my toothbrush or toothbrush head?
As per dentists' recommendation, replacing brush heads every 3 months is crucial for optimal oral hygiene. This practice ensures maximum effectiveness in plaque removal, minimising the risk of cavities and gum disease. Embrace this advice as a proactive step towards preserving your radiant smile and safeguarding your overall oral health.
-
Do you offer a satisfaction guarantee or money-back guarantee?
Yes, we offer a satisfaction guarantee or money-back guarantee on all electronic items, with the duration varying from 15 to 30 days depending on the specific product. You can easily find the guarantee period specified on our product page. However, it's important to note that the money-back guarantee does not apply to personalized products.
-
Do you have a physical store location where I can try out products?
We don't have any physical store locations where you can try out our products. However, we have partnered with several stores, including Tata 1mg, where you can find and purchase our products. While we don't have a brick-and-mortar presence, our online platform and partnerships ensure convenient access to our quality products.
-
Do you offer international shipping?
We are only able to deliver our products within India. Unfortunately, we do not offer international shipping at this time.
-
Do you offer customization or personalization options?
Absolutely! At our company, we understand the importance of personalization. That's why we offer customization options for our electric toothbrushes, enabling customers to add their names for that extra personal touch. Moreover, we regularly introduce exclusive offers where customers can customise or even build their product boxes according to their preferences. We're dedicated to enhancing your experience with our products by adding that special personal touch.
-
Are your products cruelty-free/vegan?
Yes, all our products are cruelty-free and vegan. We are committed to creating ethical and sustainable solutions that align with our values of compassion and environmental responsibility.
Shipping, Cancellation & Return
-
What are the shipping fees?
- For prepaid orders totaling ₹499 or more, enjoy complimentary delivery with no additional shipping fees.
- Prepaid orders below ₹499 will incur a nominal shipping fee of ₹50.
- For all Cash on Delivery (COD) orders, a shipping fee of ₹60 will be applied.
Rest assured, we strive to keep our shipping fees fair and transparent, allowing you to shop with ease and confidence.
-
How can I Track my shipment?
Track your shipment effortlessly by clicking the provided link and entering your order ID or tracking details.
-
How can I cancel an order?
Customers can cancel their orders either before the item is shipped or within six hours of placing the order.
-
What is the process for reporting damaged or missing items in an order?
To report damaged or missing items in your order, contact customer service on the day of delivery via email at hello@perforacare.com or by phone at +91 - 9999289288, or through WhatsApp. Please include an unboxing video within 24 hours to document any issues, ensuring a prompt resolution and your satisfaction.
-
What is your return policy?